Frequently Asked Questions - General Software
Scanning the installer and/or application at VirusTotal (must be application executable if installer is over 20mb), a comprehensive online virus scan, will show that there is nothing malicious; a small number of anti-virus software may show false positives, whether it's because they're overly-sensitive or use algorithms that aren't developed very well.
We're listed on a large number of download sites, which would not be possible if we sold/provided malware.
Use the standard download link on the software's page, or click the "My Account" link in the navigation menu and use the provided download links (alternate links are available after a license has been purchased), and register/activate your license from inside the application ("File->License Management" menu item).
Of course! On the software's page, you'll see a link that says "Download 'SOFTWARE NAME'". Just click the link to download the application; without a registered license the application will start in demo mode.
Multi-threaded means performing multiple operations at once. Depending on the capabilities of your computer's processor, this may be "simulated threads".
For example: a single-core processor that has one real thread can only really do one thing at a time, but simulates multiple threads by starting/stopping each simulated thread in short increments, giving the illusion of multiple threads. A dual-core (or higher) or single-core (with two or greater real threads) processor can perform multiple tasks at the same time.
Any time a program allows you to set a number of threads for operations, keep simulated threads and your CPU's capabilities in mind. Most of today's CPUs are fast enough that you'll almost never notice these "simulated threads". Performance bottlenecks are usually noticed with a hard disk or internet connection with newer CPUs.
A proxy (proxy server) is a computer/server that acts as a middle-man and connects you to a web site/service. There are many reasons for using a proxy server. The most prominent reason is for internet privacy. When you connect to a proxy, it forwards your request to the site/service you're trying to reach, but it appears as if it's the proxy connecting, not you.
Not all proxy servers hide all of your details, and may expose the fact that you are using a proxy. These are known as low-anonymity proxies. A proxy server that only forwards a request without hiding origin details is known as a transparent proxy (no anonymity). To ensure your identity is being hidden while online, use only high-anonymity proxies, they will hide all details that expose proxy use.
There are several ways to find and test proxies for anonymity, including our Proxy Scraper.
The program's files were not copied into the directory specified during installation. There are two ways to correctly copy files during installation if you experience this issue:
- The installer was run without correct user privileges (limited user account). Make sure the user account you're using to install with has installation privileges, otherwise you will need to run the installer with elevated privileges. In Windows, right-click on the installer and select "Run as administrator". This will ensure that the installer is able to copy files into it's install directory.
- You can also try selecting a different installation directory, one that belongs to your user account, limited or not. For example, you could select a folder under "My Documents" since you 'own' it.
